- We refund all full priced items, excluding jewelry
- Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
- Items must be returned in their original condition including tags, and sanitary labels.
- Once KOKEMOI has received your returned package, all returned items will be inspected before a refund or store credit is issued.
KOKEMOI reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
- No restock fees.
- Please allow 2 business days for a refund to be processed from the date that the returned item is received by KOKEMOI. Please allow 5 business days during holiday periods. You will be notified once the transaction has been processed via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.
Please note that if you had an issue with your original payment type, you must notify our customer care team prior to making your return at firstname.lastname@example.org in order to organize alternative refund arrangements. Any issues that may arise with refunds to the original account due to KOKEMOI not being notified are completely out of our control and KOKEMOI will not be held accountable.
Return Shipping is at the cost of the customer and is non-refundable.
We recommend returning items through traceable mail, as KOKEMOI cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please return all items to the address below. If you require a street address, please email email@example.comKOKEMOI RETURNS
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.
Due to sanitary reasons, we do not accept returns on jewelry.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Please note that the goods are your responsibility until they are returned to KOKEMOI. We will not issue a refund on item/s that are not received or are lost in transit.
Shipping is non-refundable except in cases where KOKEMOI may have made an error.